Refund Policy

1. Overview

At GiftSarv, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for digital gift card purchases made through our website at giftsarv.org.

2. General Policy

Due to the digital nature of our products, all sales are generally considered final once the gift card has been delivered electronically. Digital gift cards are treated similarly to cash and cannot be refunded or exchanged except in specific circumstances outlined below.

3. Eligible Refund Situations

We may issue refunds in the following circumstances:

3.1 Technical Issues

• The gift card code was not delivered due to a technical error on our part
• The gift card code is invalid or non-functional due to a system error
• Multiple charges occurred for a single transaction
• You were charged an incorrect amount

3.2 Unused Gift Cards

• The gift card has not been redeemed or used in any way
• The refund request is made within 24 hours of purchase
• You can provide proof that the gift card remains unused

3.3 Fraudulent Transactions

• The purchase was made without your authorization
• You can provide evidence of fraudulent activity
• The issue is reported promptly after discovery

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The gift card has been redeemed, even partially
• The refund request is made more than 24 hours after purchase for used cards
• You changed your mind about the purchase after delivery
• The recipient is dissatisfied with the gift
• You entered an incorrect email address for delivery (unless reported immediately)
• The gift card was lost, stolen, or shared with others after delivery
• You cannot provide necessary verification information

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us Promptly: Submit your refund request as soon as possible through our contact page or by emailing [email protected]
2. Provide Required Information:
   • Your full name
   • Order number or transaction ID
   • Email address used for the purchase
   • Date of purchase
   • Detailed explanation of the reason for the refund request
   • Any supporting documentation or evidence
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Decision: You will be notified via email of the approval or denial of your refund request

6. Refund Processing

6.1 Approval Timeline

Once your refund request is approved, please allow:

• 3-5 business days for processing
• 5-10 business days for the refund to appear in your account
• Processing times may vary depending on your financial institution

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

7. Partial Refunds

In some cases, we may offer partial refunds:

• When a gift card has been partially used
• When there are extenuating circumstances that warrant a partial refund
• As determined on a case-by-case basis by our management

8. Cancellations

8.1 Before Delivery

If you wish to cancel your order before the gift card has been delivered:

• Contact us immediately at [email protected]
• Provide your order number
• If we can stop delivery, we will process a full refund
• Once delivery has occurred, standard refund policies apply

8.2 After Delivery

Once a gift card has been delivered electronically, cancellation requests are subject to the standard refund policy outlined above.

9. Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your financial institution. Unauthorized chargebacks may result in:

• Suspension of your account
• Inability to make future purchases
• Legal action to recover costs associated with fraudulent chargebacks

If you have already initiated a chargeback, please contact us immediately so we can work together to resolve the issue.

10. Defective or Invalid Gift Cards

If you receive a gift card that is defective or invalid:

• Contact us within 7 days of delivery
• Provide the gift card code and error message (if applicable)
• We will verify the issue and either replace the gift card or issue a refund

11. Delivery Errors

If you entered an incorrect email address during purchase:

• Contact us immediately with the correct email address
• If the gift card has not been redeemed, we may be able to resend it
• We are not responsible for delivery to incorrect email addresses unless there was an error on our part

12. Exchange Policy

We do not offer exchanges for gift cards. If you are eligible for a refund and wish to purchase a different gift card, you must:

• Request and receive a refund for the original purchase
• Place a new order for the desired gift card

13. State-Specific Regulations

Some states have specific laws regarding gift card refunds. If your state has laws that provide additional consumer rights beyond what is stated in this policy, those laws shall apply.

14. Refund Denials

If your refund request is denied, we will provide:

• A clear explanation of the reason for denial
• Reference to the relevant section of this policy
• Information about how to appeal the decision if applicable

15. Appeals Process

If you disagree with a refund denial:

• You may submit an appeal within 7 days of receiving the denial
• Provide any additional information or documentation that supports your request
• A senior member of our team will review the appeal
• The appeal decision is final

16. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.

17. Customer Service

Our goal is customer satisfaction. If you have any concerns about a purchase, please contact us first so we can attempt to resolve the issue to your satisfaction.

18. Contact Information

For refund requests or questions about this policy, please contact us: